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NH26
Level 1

Why was I charged $11.37 and a few days later $95.50 when my monthly fee is $50?

 
2 Comments 2
JasroV
QuickBooks Team

Why was I charged $11.37 and a few days later $95.50 when my monthly fee is $50?

I'll make sure you get the right help so this gets sorted out right away, @NH26.

 

I recommend contacting our support team and addressing this concern to them. One of our live agents can look into this and investigate why you're being charged for those amounts. I'll show you how.

 

  1. Go to the (?) Help icon in your QuickBooks Online (QBO) account.
  2. Select the Search tab.
  3. Click Contact Us.
  4. Enter a brief discussion of your concern and click Continue.
  5. Select either Chat with us (if you preferred messaging) or Give us a call.

 

You can also see this article for more details and ensure to check their support hours to know when agents are available: QuickBooks Online Support.

 

In case you might want to learn some tips and best practices in managing your QBO, you can visit our Getting Started page. We have video tutorials that you can read for your future reference.

 

Do you have any other concerns with your QBO? Please let me know you in your reply. I'll be here to take care of them for you. Keep safe and have a good one!

Fiat Lux - ASIA
Level 15

Why was I charged $11.37 and a few days later $95.50 when my monthly fee is $50?

@NH26 

Do you have a QB Payment account to accept payment on your invoices?

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