I'm here to make sure you're able to get the help you need to have the best experience in using QuickBooks.
The 'get a call back' or 'message an agent' option is available during support hours. You can contact our support from Mondays to Fridays every 6:00 AM to 6:00 PM PST. Then, 6:00 AM to 3:00 PM every Saturday. Unless you're using the Advanced version of QuickBooks, you can contact them any time and any day.
To learn more about QuickBooks features, you can check out this article: Learn QuickBooks basics. It contains helpful topics to manage your account.
Please let me know if you have other concerns. I'm just around to help.