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I have had this problem before and have fixed it by finding this report. However, today I cannot find the change "total by to item detail" option. Do you know if it was removed on an update?
Thank you for coming to the Community for help. I’m here to share a few details about the Total by to Item detail missing in QuickBooks Desktop (QBDT).
When running the report, did you follow the steps given above by @Rustler? If so, when customizing it, you should be able to find the Total by to Item detail option on the Display tab.
Let’s perform some basic troubleshooting to resolve the problem. You can start by repairing QuickBooks to fix any program-related issues or errors.
Before you begin, make sure to prepare the QB Desktop installation CD. If the software was purchased through the phone or online, download the installer from the website.
Follow the steps below to repair QuickBooks:
1. Restart the computer.
2. Back up your QuickBooks company file.
3. Go to Start and then Control Panel.
4. Select Programs and Features.
5. In the list of programs, select QuickBooks.
6. Choose Uninstall/Change, then click Continue and Next.
7. Click Repair and then Next. Wait for it to complete.
8. Once done, hit Finish.
You may take a look at this helpful article for more details: Repair QuickBooks Desktop.
The steps above should help you get the missing option back without a problem.
If there’s something else you need to find, please don’t hesitate to let me know. I’m always available here for all of your QuickBooks questions. I’ll keep an eye out for your reply.
Hello there, @loree.thompson.
Thank you for your response. I'm glad that you're able to find exactly what you need.
We'll always be here to help if you have other questions about generating reports in QuickBooks. Happy New Year. :)
Hello and welcome to the Community, dblanc 1.
I'm here to provide some clarification on your questions regarding the No item section and how to fix this.
The No item section may appear when you have transactions in the Inventory Asset account that do not have inventory items. Some examples of these transactions are as follows:
The best way to fix this is to follow the steps provided by Rustler. Although, if you're using the Accountant's Edition of QuickBooks, you can use the Client Data Review option. It has a tool specifically for resolving this issue.
For more information about this and other recommend solutions, I recommend following this article: Balance Sheet and Inventory/Stock Valuation reports show different amounts for Inventory Asset accou...
That should do it. With these resources, I'm confident you'll be able to resolve the difference between your Balance Sheet and Inventory/Stock Valuation reports like a pro in no time!
Keep in touch with me here if there's anything else you need. I always got your back. Thanks for reaching out, wishing you and your business the best.
I tried following your instructions you listed on 12-10-2018 on how to resolve a difference between inventory asset account on balance sheet versus inventory valuation report. Once I click on customize I cannot find the next step "Change total by to item detail." Any additional guidance would be greatly appreciated.
Thanks for joining the thread, tasrcsky.
I'd be happy to help you locate the Total By option so you can complete the customization. The steps below will guide you on how to find it:
That should get you going in the right direction. Keep me posted with the result. I want to make sure you're taken care of. Have a great day!
Hi there, @CocoM.
Thanks for getting back on this thread. Allow me to step in and help share additional information about moving the No Item Status to reflect on the balance sheet.
To move out the No Item Status, you'll have to create a transaction that affects the quantity of the product item. Then you'll have to delete the journal entry created since this does not affect any products in the product/service item.
If you need more information about items and inventory assets in QuickBooks, you can refer to the articles below.
This should point you in the right direction. Please let me know if you have additional questions about the process. I'll be here to help.
I have been having this problem for at least last three years. I'm checking my inventory list for inactive items with quantity, journal entries for no items, even adjustments that posted to a wrong account. and so far nothing works for me. The difference is fluctuating. I can't find a pattern when and why it's happening.
Hello there, PR ACCT.
Thanks for sharing the steps you've done so far to resolve this issue with missing Item section n QuickBooks Desktop (QBDT). I want to make sure this is taken care of.
Since none of the steps provided above works, you can try verifying and rebuilding your QuickBooks software to fix common data issues and unexpected behavior within your company file.
Before you proceed with the troubleshooting, please secure a backup of your company. Once done, you can now start to verify and rebuild your QuickBooks.
Here's an article that'll serve as your step by step guide in resolving common data damage on your company file: Verify and Rebuild Data in QuickBooks Desktop.
If it does the same thing, you may need to get in touch with our QuickBooks Desktop Support for further investigation. Here's how you can reach them:
There you have it. Let me know how it goes or if you have follow-up questions about this. I'd be glad to answer them for you.
There is one additional area that can cause this issue beyond the fix that Rustler noted. If you run your Inventory Valuation summary report and have the include active items box selected (new on version 19) you will want to export the report and look for items with zero on hand that contain an inventory value. We have found this to be the final culprit.
Another place to check.... Make sure your items are coded to the correct inventory account. You may have chosen the correct class - which will make an item show up on the correct report, but you may have coded it to an inventory account it doesn't belong to.