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Level 1

Will voiding an invoice stop a payment from a customer?

1 Comment 1
QuickBooks Team

Will voiding an invoice stop a payment from a customer?

Hi there, mamasangel-llc-g.


Yes, voiding an invoice will stop a payment from a customer. That said, we process customer payments by 3 PM PT so you'll have to make sure you void the transaction before 3 PM to cancel their payment. Please check this article to see additional information: Void or refund transactions in QuickBooks Payments.


Please follow the steps below on how you can void the transaction.


  1. Go to the Sales menu and go to the All Sales section.
  2. Find and open the transaction.
  3. Review the transaction. Make sure you need to void or delete it.
  4. If you want to include the void or delete date, add a note to the Memo or Message section.
  5. Select More in the footer. Then select Void.





For additional details, you can click this article: Void or delete transactions in QuickBooks Online.


Please check this article to see information on how the Sales page gives you a great at-a-glance view of the status of sales transactions, open invoices, and paid invoices: View sales transactions.


If you have follow-up questions about canceling payments, please don't hesitate to go back to this thread. We're available 24/7.

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