Will you help? One of our customers was charged twice by mistake on 9/14/20. His credit card company still showing a pending charge for the mistaken charge.?
I've got you covered, flyalaskamom.
Since the credit card charge is still showing as pending from your customer's credit card company, I'd recommend getting in touch with our Payments Support Team. This way, we'll be able to pull up your merchant account in a secure environment and check if they can still cancel the credit card charge.