With the new QuickBook online invoice, why is it when I print the invoice the product or service items are listed in a differnt order then when I work on the invoice?

I'm here to explain why you're experiencing changes in the product or service line-item order when printing invoices in QuickBooks Online, Catherine.

Currently, there is an ongoing investigation into the Product/service line-item order changes when printing invoices. Rest assured that our Engineering Team is dedicated to working for them to implement a solution that will fix this issue.

Please know that this is a top priority for us until the issue is resolved.

I encourage you to contact our Phone support team. They can add you to our notification list, and you'll receive an email notification once an update is available.

Here’s how:

1. Sign in to your QuickBooks Online company.
2. Navigate to the (?) Help section. Which will bring up the QuickBooks Assistant window.
3. In the Type or Ask Something field, enter your inquiry.
4. Press Enter on your keyboard to send it.
5. Choose Talk to a human.

Once the issue is resolved, you may use this resource as a reference for seamlessly matching your accounts: Reconcile an account in QuickBooks Online.

We're here to ensure you have everything you need to be successful. If there’s anything else we can do to help manage invoices, please get in touch with us by commenting on this post.

Thanks for the information, I did call and get on the notification list. Unfortunately due to the delay in a resolution I was force to purcahse another software to prepare our invoices that were suppose to go out by 9/30. I am finding this has been a known years for a couple days, and was a known issue back in 2019. 

Hello there, @CatherineTm. I know the urgency of resolving this issue.

Currently, the investigation is still in progress. I assure you that our product engineers are now looking into this matter. I would recommend contacting our support staff so they can provide you with an update. Here are the methods for contacting our support team. If you have not yet been added as one of the affected users, you can click this link to contact our Customer Support Team to be included. And fixing this as soon as possible. Once the issue is fixed, you'll receive an email confirmation to the email address added as the affected user.

Additionally, let me share this article if you want to know how to send an invoice reminder automatically to your customer: Send invoice reminders automatically or manually in QuickBooks Online.

For future reference, you can utilize this resource to help you track and enter customer-paid invoices to ensure the accuracy of your accounts: Record invoice payments in QuickBooks Online.

Don't hesitate to leave a comment below if you need further assistance with sales transactions in QuickBooks. I'll be here to help.

New on quickbooks online, and this issue was brought up almost a year ago. Still be worked on? 

We're glad to have you using QuickBooks Online and appreciate you bringing your concern to the Community forum, @TX_User2025.

Please know that the order of your products and services listed on the invoice is also maintained when printing. If your items get rearranged when you print, I recommend troubleshooting your browser to resolve unexpected issues caused by corrupted data.

Choose your browser from the list below for detailed instructions.
 

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

You can also switch to a different supported and updated browser if the issue persists. It can help resolve problems that are specific to the browser you're currently using.

If the behavior continues even after troubleshooting, I recommend contacting our Live Support team for assistance in resolving your printing concern.

For additional QBO-related concerns, hit the Reply button below. We're here to assist you in any way we can.

March of 2026 and same issue!!! FRUSTRATING! Since I converted from Quickbooks desktop to Quickbooks online I've has nothing but trouble.  Very dissatisfied!

I understand you’ve been dealing with this since your conversion, Tand. To clarify, Invoice line items will print in the same order you’ve listed them.

If you've already tried the troubleshooting steps and the issue continues, I recommend contacting our Live Support team. They can investigate why the invoice items are appearing out of order and guide you on the next steps to resolve it.
 

1. Click the Help icon in the top right corner.
2. Select the Search tab.
3. Type a brief description of your issue in the search field.
4. Click Contact Us at the bottom.
5. Select I still need an expert.
6. Choose your preferred contact method.
    

Ensure to check our support hours to see when the team is available.
 

If you have additional questions, don’t hesitate to click the Reply button below.