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A patient left our medical practice and has a balance on her subscription invoice. I need to write off that balance. It is not considered bad debt. I cannot find an answer in the Help section. Appreciate your advice.
IMO it is bad debt, but if you want you can write it off to sales discounts too
create a service item, name it, and select the write off account you want, use that item on a credit memo for the client, apply the CM to the open invoice