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How do I change the email address that receives customer's replies to estimates?

The estimate emails come from quickbooks@notification.intuit.com but when the customer responds it comes to the company email instead of the customer-facing email. How do I change that?
6 Comments
Moderator

Re: How do I change the email address that receives customer's replies to estimates?

Hello there, shaun5.

 

I have a workaround for this. You can send the estimate outside QuickBooks Online using your Gmail or Yahoo account. Then, send it as an attachment. 

 

Here's how to do this:

  1. Click the Sales tab, then select Customers.
  2. Select the drop-down arrow for the appropriate customer name.
  3. Choose Create estimate.
  4. Enter the details and then click Print or Preview.
  5. On the upper-right of the PDF screen, click the Download icon.
  6. Browse to your desired location.
  7. Then Save.
  8. Go back to your transaction and then select Close.

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You can do the same steps for the rest of your transactions.

 

If you have more questions, I'll be here to help you out.

Not applicable

You didn't answer my question. I don't want to change the sending address. I want to change the address that receives the replies from the customer.

 
Highlighted
Not applicable

You didn't answer my question. I don't want to change the sending address. I want to change the address that receives the replies from the customer.


@shaun5 wrote:
The estimate emails come from [email address removed] but when the customer responds it comes to the company email instead of the customer-facing email. How do I change that?

 

QuickBooks Team

Re: You didn't answer my question. I don't want to change the sending address. I want to change t...

Thanks for getting back to this thread, @shaun5.

 

Allow me to step in and help guide you about changing the email information to customer-facing email in QuickBooks Online (QBO). 

 

In order to receive the customer's responds directly to the customer-facing email, you'll need to update it on your QuickBooks account and settings. 

 

Let me walk you through the steps:

  1. Click the Gear Icon.
  2. Select Account and Settings under You Company.
  3. Go to Company.
  4. Click Contact info.
  5. Select Customer-facing email and type-in your email information.
  6. Click Save, then Done

Also, you can always visit our Help Articles page to learn more "How do I" steps In QuickBooks Online.

 

That should do it! Fill me in if you have additional questions about updating the email. Have a good one.

Not applicable

Still not helpful. I know how to change the customer-facing email address. When my customers respond to their estimate email the email is going to the company email instead of the customer-facing email. HELP!!!

 
QuickBooks Team

Re: Still not helpful. I know how to change the customer-facing email address. When my customers ...

Hi there, @shaun5.

 

Let's use an incognito window and re-enter your customer-facing email. Then, you can try to send an estimate to your email.


Once done, reply to the estimate and check where it was sent. If the same thing happens, I suggest contacting our support team.

 

Here's how:

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?) at the top right.
  3. Select Contact us to connect with a live support agent.


You can check this article for your reference: Contact the QuickBooks Online Customer Support team.

 

Please don't hesitate to drop your questions or concerns below. Have a nice day!

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