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QuickBooks Time Clock Kiosk: Biometric facial recognition

Facial recognition adds an extra layer of convenience for account administrators and managers by removing the need to check every photo captured by the Time Clock Kiosk. Photos taken at a station will be compared to previous photos of that team member and analyzed to see if it's the correct team member, then alert the admin/manager if there's any doubt. Team members will experience zero delays when clocking in since the photo is taken simultaneously to their clock punch.

Set up time clock kiosk

  1. Set up Time Clock Kiosk. Depending on your device, see:
  2. Enable Time Clock Kiosk Photo Capture.

Turn on facial recognition

  1. Go to Feature Add-ons > Time Clock Kiosk.
  2. At the left of Facial Recognition, select the blue toggle to ON.

How it works
If the system does not recognize their face, it will flag the photo, and you will immediately receive an email. To help train the system, you can select "Yes, this is [name]" or "No, take me to QuickBooks Time."

Where else can I find flagged photos?
In Time Entries > Timesheets, in the Faces column. Any photo taken on that timesheet will be shown there and, if a face is not recognized, that photo will be tagged with a flag.

What does a flag mean? 
It means that, when the team meber clocks in or out and their picture is taken, the system did not recognize the face.

What does the square around the face mean?
The square identifies which face the system chose to analyze. This is especially helpful when there are multiple faces in the photo.

When is a photo flagged?
When a team member clocks in or out, the system flags the photo if:

  • The identified face (the face with a square around it) in the photo is not recognized as that team member
  • If a full face is not detected in the photo (no square). In this case, you can either unflag the photo or ignore it. Photos with no box do not train the system.

Who is notified when a photo is flagged?
Immediately after the team member clocks in or out, by default, the account admin is notified, unless the team member is assigned to a manager, in which case the notifications are sent to the manager. If you would like both account admins and managers to be notified, go to Company Settings > Notifications.

If the system flags a face as not the team member, when it is actually the correct team member's face:

  1. Hover your mouse cursor over the photo.
  2. Select This is [team member's name].

If the system does not flag a photo, but the team member pictured is not the correct team member:

  1. Hover your mouse cursor over the photo.
  2. Select This isn’t [team member's name].

If a photo was flagged because it could not find a face (e.g., a partial face, too blurry or dark):

  • The system cannot be trained if there is no face. You can choose to unflag the photo to indicate you addressed the photo, since flags do not train the system.

If the system chose the wrong face (the one with the square around it), but the correct team member is also in the photo:

  • At this time, simply unflag the photo to indicate you addressed it. You don't want to indicate "This is [team member]" since the system isn't looking at the correct team member's face.

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