What you may be experiencing:
When logged into the Merchant Service Center as an Admin and attempting to add a new user, the following error message is returned:
Only account admins can invite new users. Check with your QuickBooks admin.
What you can try now:
At this time, we have reprioritized this issue based on the reported customer impact. We do our best to resolve as many issues as we can identify, but have to focus on those that have the largest impact. This issue will remain open , but there is no set plan to provide further updates. Once we have new and relevant information, we will communicate that to you.