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Problem creating, modifying or downloading ReBill transactions

There are different causes that prevents download of ReBill data into QuickBooks (e.g. Payments will not download but invoices are created or vice/versa, some or all customer name will not synchronize, etc...).

Consider the following resolutions, If you experience problems creating, modifying, or downloading ReBill transactions.

1.Verify that you are properly linked to your QuickBooks file.

2. Payment methods must be correctly configured in QuickBooks.

3. If the QuickBooks data file has problems, this will impact the ability to integrate and update information between ReBill and QuickBooks.

4. Since QuickBooks uses Internet Explorer to access the internet and access is controlled by the security software installed on the computer, these settings may affect data connections to our servers.

5. Ensure the spelling of the information entered is correct.

  • Incorrect spelling or case may cause some items to not appear or the system to lag/stop responding due to the error.

6. Preexisting QuickBooks customer names are not updating correctly in ReBill yet new customers work just fine.

7. The tax value for certain ReBill transactions does not appear correctly.

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