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IRHA
Level 1

1099-NEC form

Is it true we have to purchase the payroll option to receive the 1099-NEC form update? We do not utilize the payroll feature because we have a local CPA firm that does our payroll. Why would a 1099-NEC form that is not tied to employee compensation be tied to payroll?
Our IT talked to a Intuit tech who said we had to activate payroll to get the 1099-NEC form update, so I did, which I believe we will be charged for it. I did not 'set up' the payroll because I am not going to utilize it. We still don’t have the 1099-NEC form. Our IT reached back out for assistance and has been on a waiting list for almost two weeks to get this 1099-NEC form issue resolved. I am very concerned with the 1099 deadline approaching and no one has resolved our issue. Why would a federal form that is not tied to employee compensation be tied to payroll and purchasing your payroll services is the only way to get the update. Will I be able to run 1099-NEC forms from QuickBooks without purchasing your payroll services?

5 Comments 5
JasroV
QuickBooks Team

1099-NEC form

 You can still receive the 1099-NEC updated without a payroll service, @IRHA.

 

As long as you track your contractors for 1099 payments, you can avail of the 1099-NEC and 1099 MISC. Also, the tax form will only be available in these QuickBooks Desktop (QBDR) versions:

 

  • QuickBooks Desktop Pro and Premier 20201, 2020, 2019, 2018
  • QuickBooks Enterprise Solutions 21, 20, 19, 18
  • QuickBooks Desktop Accountant 20201, 2020, 2019, 2018

If your software is not included in the list, I recommend upgrading it to the latest version. This way, you'll have uninterrupted access to our latest payroll updates and other services.

 

Once done, make sure to update your software to the latest release and your payroll tax table. This way, we can guarantee it’s equipped with the newest features and fixes.

 

When everything is in place, check out these articles for the detailed steps on how to file the form seamlessly:

 

Let me know if you need clarification about this, I’ll be around waiting for your response. Have a great day ahead and keep safe!

BigRedConsulting
Community Champion

1099-NEC form

@JasroV 

RE: Also, the tax form will only be available in these QuickBooks Desktop (QBDR) versions:

  • QuickBooks Desktop Pro and Premier 2020, 2019, 2018
  • QuickBooks Enterprise Solutions 20, 19, 18
  • QuickBooks Desktop Accountant 2020, 2019, 2018

Weird that you don't support Enterprise 21.0 and Pro/Premier 2021.

And that you call out Accountant as a different SKU when it is a Premier SKU.

IRHA
Level 1

1099-NEC form

Thank you for replying. I have QuickBooks Enterprise Solutions 20 but I do not have the payroll set up (I am not using payroll). I do track 1099 payments. I have the automatic updates turned on but there are multiple errors in the updates (error #403). This is overwhelming and over my head so our IT company has reached out to Intuit support multiple times to resolve it and he has been put on a waiting list, they said they would call and they have not. It has been over a week and a half.

This has become very stressful with the deadline to submit the forms fast approaching.

IRHA
Level 1

1099-NEC form

I have activated payroll, entered the key, setup payroll, clicked "get payroll updates" under the employee tab. The tax table is not the updated version. I clicked 'update' and checked the box "download entire payroll update" . A box pops up saying "the update did not complete, try again. You must successfully download the update by the deadline displayed in the get get payroll updates window" .

 

Last night our IT completely reinstalled QuickBooks and we have the same issue. Prior to doing the reinstall he contacted support, the tech he talked to could not help him, they elevated him to a tier two tech who is suppose to call but no one has reached out to help us.

 

Jen_D
Moderator

1099-NEC form

Thanks for getting back to us and sharing some of the things you did to resolve this update issue, @IRHA,

 

We want to help you further with this, however, escalations are mainly handled by our Technical Support Team. They have the tools to track the status of your case ticket that is being investigated.

 

Please follow the steps below to contact our Support Team using these steps:

 

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

Provide the case ID to our representative for faster tracking. They can provide the details of your previous call and update you with the status from the Tier 2 department.

 

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support

 

If you have other questions or concerns with QuickBooks and payroll, please let me know in the comment. I'll be right here if you need anything else.

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