2025 W-2's health insurance information, not saving

Hi there, Hrstar. 

To better understand the problem, could you provide more specific details? For instance, where exactly are you entering the health insurance information? Are you adding it in the W-2 preview screen or within the employee's profile under deductions? Additionally, what happens when you attempt to save? Are you encountering an error message, or is the information just not being saved?

It would also be helpful to know if the health insurance is already set up as a deduction in the employee's payroll profile or if you're manually adding it to the W-2 form. This information will provide better clarity on whether the issue stems from setup inconsistencies or saving functionality.

This issue can sometimes be related to corrupted data or your browser's interface, which can stop QuickBooks from saving information correctly. To resolve this, we recommend refreshing your browser to ensure that QuickBooks loads with the latest interface. Additionally, signing out of your QuickBooks account and then signing back in can help reset the interface.

It's essential to use a supported browser, such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari, as these work best with QuickBooks. If you're still experiencing issues, consider trying a different supported browser to see if the problem persists.

If none of these steps resolves the issue, I recommend contacting our Customer Support Team for further assistance. They can help you review your account, investigate the error, and ensure the health insurance information is added to your 2025 W-2 before submission.

Feel free to drop any follow-up questions in the comments. We would be happy to help further.

I am also having the same problem.  Not with every employee that I am updating but most of them.  Called support and was told that they don't have any answers.  

My process:

Go to W2's and click on Edit Box 12/13 

This brings up all employees that we have ever had (so yes it lists employees that were terminated 2 or 3 years ago) ALSO not in alphabetical order!!!  Can only load 10 employees at a time - again not in alphabetical order.  We have a total of 625 employees that are in QB so I have to load 10 employees at a time and search to find the person I need to update.  Once I find the person I enter the $ amount for Box 12DD and hit Submit. 

Go to the W2's and the amount that I entered is not on the W2. 

I have over 100 that I need to update Box 12.  Quickbooks has no answers as to why this won't work. 

Also when viewing my W2's I get an error and they said to print 20-30 at a time so I don't get errors printing the forms.

Hi Karen, I understand the urgency of correcting the discrepancies on your W-2s in QuickBooks Online.

The reason Box 12 won't save after being edited is that the system has already locked the initial data you entered. Therefore, changes aren't applying on your end. We recommend reaching out to our Live Support Team again, as they have the necessary tools to assist you in implementing the updates you've made to your W-2.

For support available, please see this page: Get help with QuickBooks products and services.

If you have more questions about the program, please let us know in the comment section below.