Hello, ohss.
Thank you for reaching out to the community, and I appreciate it performing some troubleshooting steps. Since you've tried the possible solutions and yet balance from last year still showing as overdue. I suggest reaching out again to our Customer support team. They can take a look at your account and verify what causes the unexpected behavior. Here's how:
- Go to the Help menu.
- Select QuickBooks Desktop Help.
- Click the Contact Us button.
- Enter a short description of your concerns under the Ask a question field.
- Click Continue.
- Select Get a callback.
- From here you can choose to schedule a callback for a time that is convenient for you.
Check out the QuickBooks Desktop section of this article for the support hours to ensure we address your issue on time: Support hours and types.
You can also read through this resource for the latest payroll news and updates: Latest Payroll news and updates.
Feel free to message me again if you have further questions about this topic. I'll be right here to help you. Have a safe week ahead!
