I am very confused about recording State payroll tax payments in QBO. I file and pay state payroll taxes outside of QB. Usually, there is a small (rounding) difference between the actual tax and tax calculated by QB. When I go to Pay Payroll tax and select Record Payment, QB automatically defaults to a payment amount which is not the actual tax payment and not the tax calculated by QB, and there is no option to manually fix the adjustment amount. Where is it pulling the payment amount and how to I change the recorded payment to the amount that will actually hit the bank?
Since Community is a public space, we're unable to pull your account here. I recommend getting in touch with our Custome Support Team. They have tools to pull up your account in a secure session, fix and change the adjustment amount on your behalf.
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I have spent hours with Customer support last quarter. They did manually correct the adjustment. However, I want to understand what is driving this issue or what I am doing wrong so that I can fix or prevent it myself. it is not an isolated error, it is systematic on my account.
What you can do moving forward though is to record the tax payments as Prior Tax History. Which can let you enter the tax amount manually. Here's an article for the detailed steps: Recording prior tax payments.