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Level 1

Am I supposed to remove all "special tax rates" and all the county and city set ups that were there before and now the table will magically separate ?

SOMEONE at Quickbooks changed our Sales tax settings for Sales Taxes we collect. My sales tax transactions/tax liability report no longer shows details of the transactions and the sales tax by the different counties and Cities. And Nobody has an answer for me at Quickbooks. I see the breatkdown in each invoice "See the Math" , and it looks good, but the Report so that I can now file a return.... it gives no breakdown whatsoever
1 Comment
QuickBooks Team

Am I supposed to remove all "special tax rates" and all the county and city set ups that were there before and now the table will magically separate ?

Hello, Cheryl Keithley. 

 

Let's perform some troubleshooting steps so we can verify if this is related to your browser or not.    

 

You can try using a different browser in accessing your QBO account to further isolate the issue. It could be that the one you're currently working on has a temporary problem with QuickBooks Online. As of now, these are our supported browsers:   

 

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N 
  • Microsoft Edge: press Ctrl + Shift + P    

 

Then if you're able to view the breakdown, we can clear your browser's cache to delete those temporarily stored files and free some space on your browser's data. You can also do this task on other supported, up-to-date browsers like Google Chrome, Internet Explorer, or Mozilla Firefox. Clearing it will refresh the system, and you'll be able to work with clean trash.   

 

Please refer to these articles for reference: 

 

 

If you have any other concern, leave a comment below. I'll be here to assist you. Have a great day!

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