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ms-michelle-mira
Level 1

Audit log is incorrectly adding transactions to my user. added tax group is shown everyday hundreds of entries I have never added a tax group

 
7 Comments 7
Michelle_b
QuickBooks Team

Audit log is incorrectly adding transactions to my user. added tax group is shown everyday hundreds of entries I have never added a tax group

We value your time doing business with us, @ms-michelle-mira.

 

Are you referring to these Add tax group? If so, this is system generated. Every time you edit a transaction in your account, add tax group will always appear in your Audit log, if automatic tax group is set up in QuickBooks Online. Even if the rate hasn’t changed, the system still check those new tax in each of the transaction edited.

 

 

 

You can visit this article for more information on how sales tax is managed tax to make it easier for you to collect, report and pay your sales tax:Frequently asked questions regarding Sales Tax in QBO

 

Post your questions in the Community if you need further help .I'll be around to make sure you're able to sort it out. 

nationalpainting
Level 1

Audit log is incorrectly adding transactions to my user. added tax group is shown everyday hundreds of entries I have never added a tax group

im getting the same "added tax group" in my log every time i click on an invoice.  i notice when i click on a customer invoice it says that and then i notice the cusitomer it moments later.  are they getting a notification everytime i click on the invoice???  i hope not that would be annoying

please help

MariaSoledadG
QuickBooks Team

Audit log is incorrectly adding transactions to my user. added tax group is shown everyday hundreds of entries I have never added a tax group

Hi nationalpainting,

 

Thanks for reaching out to us. 

 

The Added Tax Group will only appear in the audit log once you've created an invoice with multiple states affected or if it has a new state tax. 

 

This will also show once you edit a transaction in your account since this is how automated sales tax works in QuickBooks Online.

 

If your customer uses QuickBooks Payments to pay invoices with payment link sent from their email inbox, they'll be able to view changes made on the invoice only if they will open the email. 

 

For future reference, you might want to check this article for sales tax center's key features: Use Automated Sales Tax Center.

 

Please keep me posted if you need anything else. I'll make sure to help.

nationalpainting
Level 1

Audit log is incorrectly adding transactions to my user. added tax group is shown everyday hundreds of entries I have never added a tax group

Hello thank you for the prompt reply. When I checked my audit report it says it over and over and over. Seems like every time I click on the invoice and then I go check the other report it shows “added tax group” on a new line

nationalpainting
Level 1

Audit log is incorrectly adding transactions to my user. added tax group is shown everyday hundreds of entries I have never added a tax group

One more question. I don’t do anything with tax nor ever charge sales tax nor ever will. How can I delete or disable anything to do with tax so it quit showing up

JaneD
Moderator

Audit log is incorrectly adding transactions to my user. added tax group is shown everyday hundreds of entries I have never added a tax group

You'll want to ensure the sales tax feature is disabled in your QuickBooks Online (QBO) account, nationalpainting.

 

This will prevent the Added Tax Group notification from re-appearing in the Audit Log report. I'll guide you how.

 

  1. From the Taxes menu, choose Sales Tax.
  2. Click on the Sales tax settings link.
  3. Select Turn off sales tax and choose Yes to confirm.

If you've already disabled the sales tax settings, I recommend reaching out to our QuickBooks Support Team. They can further investigate the root cause of this behavior.

 

To reach them:

  1. Click on the Help icon and select Contact us.
  2. Enter your concern and click on Let's talk.
  3. Choose either Chat or Get a callback.

Let us know if you have any other concerns. We'll be around to help.

nationalpainting
Level 1

Audit log is incorrectly adding transactions to my user. added tax group is shown everyday hundreds of entries I have never added a tax group

Yeah I think I have sales tax turned off so I will probably reach out to QuickBooks support. Thanks

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