Thanks for joining our forum, @acctgcitadel,

I can share some information about the customer credits in QuickBooks Online.

May I know how did you create the customer credit? Did you create a credit memo or a delayed credit? These transactions has different effects on your reports and customer balances.

When you create a Credit Memo, it decreases your customer’s existing balance and increases your income account in the P&L report. While Delayed Credit will only affect your client's balance once it is applied to an invoice.

To guide you with the right entry, you can checkout this article: Enter and apply a credit memo or delayed credit

That should do it. If you have any other questions with QuickBooks, please feel free to mention me anytime. All the best!