As of now, let us try performing a browser troubleshooting steps to see if this is a cache-related issue. To start, let's access your account using a private window. Please refer to the shortcut keys below based on which browser you're using:
Internet Explorer & Mozilla Firefox: Ctrl + Shift + P
Google Chrome: Ctrl + Shift + N
Safari: Command + Option + P
Then, if you can no longer see the rotating dots after using a private browser, you can go back to your regular browser and clear its cache to reset the data allowance in the browser. But if it is still visible, you can try use another browser instead.