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aestervig
Level 1

Can not access sales tax in quickbooks one. Only error message is shown "sales tax partiality setup".

Anyone know how to fix?
6 Comments 6
SarahannC
Moderator

Can not access sales tax in quickbooks one. Only error message is shown "sales tax partiality setup".

Hello there, aestervig.

 

If you haven't completed the sales tax set up in QuickBooks Online, you'll need to finish the process so you can access the Sales tax section in your account. 

 

On the other hand, if you have completed the setup and accessed the Sales tax center before. I'd suggest following the recommendation below to fix the error you're getting:

 

  1. Refresh your browser by clicking the Reload icon or pressing F5 on your keyboard.
  2. If the same thing happens, log in to your account through an incognito window. This mode doesn't store cache, that's why we recommend using it.
  3. Once logged in, go to the Sales tax center. If it works fine, go back to your main browser and clear the cache. It helps remove any browser-related issues and refresh your browser's settings.

 

Also, you can use other compatible browsers in QuickBooks Online. For additional reference, you can check these articles: 

 

 

If you have questions, you can always go back to this thread. Take care always and have a good one.

sdhernandez01
Level 2

Can not access sales tax in quickbooks one. Only error message is shown "sales tax partiality setup".

I have not been able to access the sales tax center in ANY of my QBO client companies since yesterday. I get either a completely blank screen or a message in red stating there was an application error. I contacted support via chat...tried multiple fixes and nothing has worked. I've cleared the cache & cookies, I've tried different browsers, I've restarted my computer...and finally even tried a different computer.  This is VERY frustrating and an incredible waste of time on the last two days of the month. 

Ryan_M
QuickBooks Team

Can not access sales tax in quickbooks one. Only error message is shown "sales tax partiality setup".

Hi @sdhernandez01,

 

Thank you for joining the thread. I'll take care of this concern for you about the Sales Tax Center in QuickBooks Online (QBO).

 

We have an open investigation for this specific issue you stated above. I suggest you get a hold of our Technical Support team so they can add you to our list of affected users. This way, you'll receive notification emails whenever an update becomes available.

 

You can keep this link as a reference: QuickBooks Online Support. It includes their hours of operation, so you'll know a support representative is available when you contact us. 

 

Please know that you're always welcome to post here in the Community if you have other questions about your QuickBooks product. I'll be around to help you out. 

Shel2
Level 2

Can not access sales tax in quickbooks one. Only error message is shown "sales tax partiality setup".

This issue still isn't fixed. I've had a case in for several weeks now and I just keep being told "they're working on it". My client is having to manually calculate and add sales tax! I'd appreciate a followup!

DebSheenD
QuickBooks Team

Can not access sales tax in quickbooks one. Only error message is shown "sales tax partiality setup".

Thank you for letting us know that your client is doing the manual calculation when adding sales tax, Shel2.

Being unable to access sales tax in QuickBooks Online (QBO) is still tagged as an ongoing issue. We are unable to provide a specific time frame as to when this will be fixed. To ensure you'll receive status updates through email, I suggest contacting our QuickBooks Support Team. They can add you to our notification list and will help our engineers determine the number of affected users. 

For now, continue doing the manual calculation as a workaround.

I've added this article that'll manage sales tax: Manage sales tax payments in QuickBooks Online.

I'm only a few clicks away if you need assistance in accessing sales tax. It's always my pleasure to help you out again.

Shel2
Level 2

Can not access sales tax in quickbooks one. Only error message is shown "sales tax partiality setup".

As you can tell by my original post, I've already contacted support multiple times and been assured that my name is on a list. It's been almost an entire year since this issue was first posted about on this forum. Surely it can't be taking that long? 

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