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comet52
Level 1

Can't load sales tax center, screen just sits there with grey blinking squares.

 
Solved
Best answer January 06, 2021

Best Answers
MadelynC
QuickBooks Team

Can't load sales tax center, screen just sits there with grey blinking squares.

Thanks for alerting us, @comet52.


Currently, there’s an investigation taking place concerning the Sales tax center. Our engineers are now working hard to get this fixed as soon as possible.


I recommend contacting our Customer Care team so they can add you to the list of affected users. That way, you’ll be able to receive updates via email once the resolution is implemented. Just make sure to connect with them between 6:00 AM prior to 6:00 PM pacific time so you’ll be assisted right away.  


Here are the steps to reach out to our support:

 

  1. Select the Help menu.
  2. Enter “Talk to human” in the field until you see the Contact Support team option.
  3. Choose a way to connect them.

You can present this investigation number INV-53069 to our support for quick navigation.


I've added this article, so you have a reference when filing the sales tax return and recording tax payment in QuickBooks Online. It also includes information on how to check your filing status.


Don't hesitate to get back if you have other tax concerns. I’m always here to help. Keep safe.

View solution in original post

3 Comments
MadelynC
QuickBooks Team

Can't load sales tax center, screen just sits there with grey blinking squares.

Thanks for alerting us, @comet52.


Currently, there’s an investigation taking place concerning the Sales tax center. Our engineers are now working hard to get this fixed as soon as possible.


I recommend contacting our Customer Care team so they can add you to the list of affected users. That way, you’ll be able to receive updates via email once the resolution is implemented. Just make sure to connect with them between 6:00 AM prior to 6:00 PM pacific time so you’ll be assisted right away.  


Here are the steps to reach out to our support:

 

  1. Select the Help menu.
  2. Enter “Talk to human” in the field until you see the Contact Support team option.
  3. Choose a way to connect them.

You can present this investigation number INV-53069 to our support for quick navigation.


I've added this article, so you have a reference when filing the sales tax return and recording tax payment in QuickBooks Online. It also includes information on how to check your filing status.


Don't hesitate to get back if you have other tax concerns. I’m always here to help. Keep safe.

View solution in original post

akobrig
Level 1

Can't load sales tax center, screen just sits there with grey blinking squares.

Was this ever resolved? I have been having the same issue for a month and a half. We have 2 open tickets, have cleared all browsing data, tried 3 different computers, and used safari, Firefox, and chrome. Nothing works. I need access to our taxes and my open tickets are getting me nowhere. 

Rea_M
QuickBooks Team

Can't load sales tax center, screen just sits there with grey blinking squares.

Hello there, @akobrig.

 

It seems that you've posted your concern about loading the Sales Tax Center page twice. My colleague already addressed the issue, and you can access it here.

 

In the meantime, I'm adding this article to further guide you in managing your sales tax transactions in QuickBooks Online (QBO): Sales tax in QuickBooks Online. It includes topics about setting up, implementation, paying your sales taxes. It also answers the most frequently asked questions about the said topic.

 

You can count me in if there's anything else you need. I'm just around to help. Take care always.

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