Cannot access 2018 Form 940 because QB sees 2019 SUI amount.

Charlie Brown · ‎January 04, 2019

Attempting to print year-end tax forms for 2018. When I choose to Annual Forms, then 940, the following message pops up..."Don't forget to pay your SUI!", "Before you can make your FUTA payment, you need to pay your state unemployment insurance (SUI)."

There are two choices; cancel or "Resolve Unpaid SUI". When I click "Resolve Unpaid SUI", it takes me to the only outstanding amount of SUI, which is the amount from the first pay period of 2019.

How do I resolve this?

AlcaeusF · ‎January 04, 2019

Hello and welcome to the Community, Charlie Brown.

It would be my pleasure to help get the support you need to print the 940 tax form.

If you already paid the SUI tax outstanding balances and still getting the error, I recommend giving us a call. Our Phone Support Specialists will be able to check the payments made on your account and make sure you can print the form from the prior year.

I'm adding the article below with the steps on how to contact our live support:

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