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Level 1

Cannot delete sales tax adjustment

I've follow the instruction online for deleting a sales tax adjustment (https://quickbooks.intuit.com/learn-support/en-us/sales-taxes/create-or-delete-a-sales-tax-adjustmen...) but they aren't correct. Once I run a report and see the sales tax adjustment that I've input, I'm not able to actually select that line item to delete it. When I see it in my register, I also cannot delete it from there - it gives me an error saying the system created this and it cannot be deleted. I tried to file just the adjustment and then delete the filing, but that didn't make it disappear either. I need help for how I can get rid of this manual adjustment permanently.

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QuickBooks Team
QuickBooks Team

Cannot delete sales tax adjustment

Let me route you to the right support to delete the sales tax adjustment, berryshooting.

 

I appreciate you for performing the recommended troubleshooting steps in the article to delete the sales tax adjustment. Also for coming up for a workaround to remove it from the register.

 

Cases like this, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and help you remove the sales tax adjustment generated by the system.

 

Here's how:

 

  1. Click the Help icon on the top menu.
  2. Tick Contact Us.
  3. Enter your concern in the What can we help you with? field.
  4. Tap Let's talk.
  5. Select Start a chatGet a callback or Get the number to connect with us.

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If the reason to delete the sales tax adjustment is due to incorrect amount, you can directly adjust it on the transaction to correct it. Just follow the steps and details in this article: Override sales tax on transactions.

 

I've got a link here where you can find articles about managing sales tax in your account: https://quickbooks.intuit.com/learn-support/en-us/taxes/pay-sales-taxes/08?product=QuickBooks%20Onli....

 

Keep me posted if you need a hand to run sales tax report or any QBO related. I'll be here to ensure your success. Have a great weekend.

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