I want to help ensure you can access the taxes tab in QuickBooks Online (QBO), Andy. Let's try clearing the cache and cookies on your browser.
Sometimes, cache-related issues can cause your QuickBooks to load incorrectly. This can resolve any issues with QBO loading incorrectly, which may prevent you from viewing or adding customers.
Let's start with accessing QuickBooks using incognito mode or a private window.
Here are the key shortcuts:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
If this works, you can clear your browser's cache and cookies and any temporary files running in your browser that may have caused the malfunctions. Otherwise, you can use other supported browsers to ensure QBO runs efficiently.
Also, refer to this article for more guidance in setting up your sales tax in QBO.
Additionally, you can file your sales tax return and record sales tax payments to ensure accurate tracking and compliance.
Did you know that our QuickBooks Live Expert Assisted team is readily available to assist you with optimizing your sales or vendor transactions and reports? This service ensures you have a clear and accurate understanding of your business's financial status at all times.
If you have any further questions or need additional assistance with your taxes, please feel free to reach out. I'm here to support you and ensure that your experience with QuickBooks is as smooth as possible.
