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Level 1

EFTPS Returned Payment

Received (5) separate paper-letters from EFTPS that our recent 940 and 941 tax e-payments were returned; in the letters, incorrect "Bank Routing Numbers" and incorrect "Account # Ending in:" numbers were shown.  Our QB's has the correct routing and account information. Called EFTPS and they said I need to correct this!  The banking information is correct in QB's - and we have been with the same bank for over 20-years!  The incorrect routing number that EFTPS has is [removed] and the incorrect "account # ending in:" is ****5053.  Has anyone else had this issue? If so, what have you done to correct the problem?

QuickBooks Team

EFTPS Returned Payment

Hi there, NannieAnnie.


Welcome to the Intuit Community. To correct the issue, let’s make sure your bank data in QuickBooks matches with the one in the EFTPS website.


Updating the information can be done with just a few clicks. Here’s how:


  1. In your browser, enter this link:
  2. Login using your current PIN and password.
  3. Tap the Enrollment tab to choose Additional Taxpayer Enrollment on the left panel.
  4. From there, input the new account details.
  5. Follow the instructions to complete the process.


Once done, void the tax payments and then resubmit them to the EFTPS. Let’s open the QuickBooks company file to accomplish this.


  1. Go to the Employees menu to select the Payroll Center.
  2. These actions will display the following tabs: Pay Employees, Pay Liabilities and File Forms.
  3. Choose Pay Liabilities to access the Payment History section.
  4. Then, choose the E-payments tab to open the rejected payment.
  5. Right-click the check image and select Void Liability Check.

After performing these steps, the liabilities will show up in the Pay Taxes & Other Liabilities table again. Once done, you can start submitting the payments.


For more information on how to change the financial institution associated with the electronic payments, click here and go directly to the Information Change Questions section.


Additionally, this article provides an overview of the steps if you want to permanently change an account or temporarily perform the task for one-time payment: How do I?


If there’s anything else I can help you with, click the Reply button and post a comment. I’ll jump right back in to assist further. Have a good one.

Level 1

EFTPS Returned Payment

Thanks Rasa. I did the steps you provided however the payment was still rejected.  After calls to EFTPS and my bank, the problem was that 'somehow' the bank routing and bank account numbers reverted back to a former bank that we stopped using in 2008!  The EFTPS agent said she encountered this same problem earlier this week!  The problem is now resolved. Thanks for your input in any event!

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