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Error in extras bootstrap [TypeError: Cannot read property 'child' of undefined]

There's an error when I tried to transmit the tax payment for Form 941

Error in extras bootstrap [TypeError: Cannot read property 'child' of undefined]

3 Comments
Moderator

Re: Error in extras bootstrap [TypeError: Cannot read property 'child' of undefined]

It’s great to see you here, elizabethlarson.


I’m here to help you transmit the 941 tax payment.


So far, there aren't ongoing investigations about this error message. We can try some steps to help you fix it.


When you visit certain websites, temporary internet files and cookies are stored on your computer. This can sometimes interrupt your browser's performance.


To isolate this, let's log in to QuickBooks Online (QBO) using a private/incognito browser. Let's also try using a different browser (Internet Explorer, Google Chrome or Firefox).


Here's how:

  • Google Chrome: press Ctrl + Shift + N  
  • Internet Explorer and Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

Once logged in, please try paying the 941 taxes. If you can pay it without error, you’ll want clear your browser’s cache.

 

That's it. Let me know how this turns out. I'm happy to help if you have other questions about paying taxes in QBO. Have a great weekend.

Not applicable

Re: Error in extras bootstrap [TypeError: Cannot read property 'child' of undefined]

I HAVE ALSO BEEN RECEIVING THE SAME ERROR MESSAGE AND AM UNABLE TO PULL PAYROLL REPORTS.  

QuickBooks Team

Re: Error in extras bootstrap [TypeError: Cannot read property 'child' of undefined]

Thank you for joining this thread, kBUCKMAN66.

 

If you've tried the steps above and got the same result, I'd suggest contacting our Payroll Support Team. We can check why you're getting this error message and help you fix it.

 

Here's how to get our contact number:

  1. Go to this link https://payroll.intuit.com/support/contact/?infosrc=qs&service=64.
  2. Select Intuit Online Payroll.
  3. Get the phone number for QuickBooks Online Payroll.

If you have any other concerns, please feel free to post them here. Thanks for dropping by.

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