Just wondering if anyone else has been having an issue with paying and filing payroll taxes through QuickBooks Online? We've been having an issue since the end of January and every time we contact support get "we know we have an issue and are working on it". We have been working around this by going to each states applicable website to file our monthly/quarterly reports and pay taxes but this has been going on for over six months now. Is anyone else having this issue?
We'd want to make sure that we get this sorted out. Can you share more details what happened when you pay or file taxes in QuickBooks Online. Is there an error message or prompt that showed up? This is for us to make sure that we give you the right information of steps to resolve the issue.
Please add a reply below to share more details. Thanks!
It started when we received 68 emails from intuit titled "We've Changed your State Tax Deposit Schedule". The content of the messages was:
In a tax deposit period for (company name), you have created payroll(s) with a state tax due amount that requires more frequent tax deposits. We have changed your state tax deposit schedule from Quarterly to Monthly, effective 01/22/2020.
To see your state tax deposit schedule, sign in to your payroll account, click the Setup tab, then click Tax Setup
We we go to file, the error we receive is:
There's a problem with your request.
Tax payments have been made for periods on or after 01/22/2020, therefore the deposit schedule may not be changed.
Please contact us if you need help.
When we go to pay, we receive the same message above about tax payments being made with an additional pop up stating:
An error occurred performing resource injection on managed bean payTaxesBlocker
Thanks for sharing in-depth information about what's going on with your payroll tax filing and payments, @frepm,
The error you're getting requires checking your payroll account and logs with us, which is handled by our Live Support Team. Our representatives can run through your profile and coordinate with our Escalations Team about the current status of the case ticket submitted previously.
I know you already contacted them before, but we need to ensure your account is safe with us, especially in this public forum. Only our phone and messaging representatives can check account-related questions and review previous contact attempts you made with us.
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