posted
I have en escalation number [removed]
It started when we received 68 emails from intuit titled "We've Changed your State Tax Deposit Schedule". The content of the messages was:
In a tax deposit period for (company name), you have created payroll(s) with a state tax due amount that requires more frequent tax deposits. We have changed your state tax deposit schedule from Quarterly to Monthly, effective 01/22/2020.
To see your state tax deposit schedule, sign in to your payroll account, click the Setup tab, then click Tax Setup
We we go to file, the error we receive is:
There's a problem with your request.
Tax payments have been made for periods on or after 01/22/2020, therefore the deposit schedule may not be changed.
Please contact us if you need help.
When we go to pay, we receive the same message above about tax payments being made with an additional pop up stating:
An error occurred performing resource injection on managed bean payTaxesBlocker
Thanks for sharing in-depth information about what's going on with your payroll tax filing and payments, @frepm,
The error you're getting requires checking your payroll account and logs with us, which is handled by our Live Support Team. Our representatives can run through your profile and coordinate with our Escalations Team about the current status of the case ticket submitted previously.
I know you already contacted them before, but we need to ensure your account is safe with us, especially in this public forum. Only our phone and messaging representatives can check account-related questions and review previous contact attempts you made with us.
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