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Level 1

Filing & Paying Payroll Taxes

Just wondering if anyone else has been having an issue with paying and filing payroll taxes through QuickBooks Online?  We've been having an issue since the end of January and every time we contact support get "we know we have an issue and are working on it".  We have been working around this by going to each states applicable website to file our monthly/quarterly reports and pay taxes but this has been going on for over six months now.  Is anyone else having this issue?

3 Comments
QuickBooks Team

Filing & Paying Payroll Taxes

Hi there, frepm.

 

We'd want to make sure that we get this sorted out. Can you share more details what happened when you pay or file taxes in QuickBooks Online. Is there an error message or prompt that showed up? This is for us to make sure that we give you the right information of steps to resolve the issue.

 

Please add a reply below to share more details. Thanks!

Level 1

Filing & Paying Payroll Taxes

I have en escalation number [removed]

 

It started when we received 68 emails from intuit titled "We've Changed your State Tax Deposit Schedule".  The content of the messages was:

In a tax deposit period for (company name), you have created payroll(s) with a state tax due amount that requires more frequent tax deposits.  We have changed your state tax deposit schedule from Quarterly to Monthly, effective 01/22/2020.

 

To see your state tax deposit schedule, sign in to your payroll account, click the Setup tab, then click Tax Setup

 

We we go to file, the error we receive is:

There's a problem with your request.
Tax payments have been made for periods on or after 01/22/2020, therefore the deposit schedule may not be changed.
Moderator

Filing & Paying Payroll Taxes

Thanks for sharing in-depth information about what's going on with your payroll tax filing and payments, @frepm,

 

The error you're getting requires checking your payroll account and logs with us, which is handled by our Live Support Team. Our representatives can run through your profile and coordinate with our Escalations Team about the current status of the case ticket submitted previously.

 

I know you already contacted them before, but we need to ensure your account is safe with us, especially in this public forum. Only our phone and messaging representatives can check account-related questions and review previous contact attempts you made with us.

 

Here's how to contact us: 

  1. Go to the Help menu then select Contact us.
  2. Enter your concern in the What can we help you with? box.
  3. On the next screen, scroll down to the Choose a way to connect with us section.
  4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.

Our Support hours during weekdays starts at 6 AM to 6 PM PT. While on Saturdays, we operate from 6 AM until 3 PM PT.

 

Let me know how the call goes or if you have additional questions or clarifications. I need to ensure you're taken care of, and I'm always here to help whenever you need one. Have a lovely day!

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