Hello lbgiles0218,
We appreciate the details you've shared about your client's situation.
Here in the community, we can only answer posts that are related to navigation, set up, etc. When it comes to account or payroll related queries, we recommend reaching out to our phone support. They can pull up the account and check if your client was using Intuit Online Payroll or QuickBooks Online Payroll during those period. They will also help you generate the payroll tax forms.
You can get our number here.
Post more questions, and we'll be here to help.
