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Level 1

Getting the 941 EFTPS Form to appear in the Pay Liabilities Window

I haven't had to do a payroll or tax payments for months sadly, due to Covid, and began again yesterday.  My 940 Federal filing was rejected because my Internet password had expired and Error code was 2190.
I went into the ETFPS site and changed the password so it now complies with their requirements.
I then attempted to follow the QB steps to change my password within QB.   First, I did updates to latest version and updates to payroll.
I went to Payroll Center and selected Pay Liabilities.  Then the problem:   In the Pay Taxes & Other Liabilities section, there was no federal liability to e-pay, making the View/Pay link inactive.  I can proceed no further.  I cannot get to the next steps (verify that E-payment is selected....pick E-pay...clear the Remember My Info for next Time checkbox....enter 4-Digit PIN & new EFTPS Internet password...Submit.
It seems that QB thinks that Federal Liability has been paid even tho' it shows up as rejected in the history.
So, I need to be able to get a 940 Federal Liability form show up in the Pay Taxes & Other Liabilities section so the View/Pay is active and I can proceed.
I have closed and opened QB several times, and have shut down my computer and turned it back on already.
Thanks in advance!
1 Comment 1

Getting the 941 EFTPS Form to appear in the Pay Liabilities Window

I do appreciate the steps you've performed to get this resolved, Kathi2020.


This kind of issue needs to be addressed by reaching out to our Payroll Support Team. They can verify your account in a private 1-on-1 setting and determine the reason why the 941 EFTPS From appear on the liabilities window and further explain in detail, and guide you through the process on how to troubleshoot this.


Here's how to contact them:


  1. Go to Help and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Select Search for something else.
  4. Enter " 941 EFTPS form" in the Tell us more about your question: field.
  5. Click Start a Message.

I'd appreciate it if you'd update me on how the chat goes. I want to make sure everything is taken care of for you. If you have any other liabilities concerns or any other QuickBooks related concerns, please them in a comment below. I'll be around to help.

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