I do appreciate the steps you've performed to get this resolved, Kathi2020.
This kind of issue needs to be addressed by reaching out to our Payroll Support Team. They can verify your account in a private 1-on-1 setting and determine the reason why the 941 EFTPS From appear on the liabilities window and further explain in detail, and guide you through the process on how to troubleshoot this.
Here's how to contact them:
- Go to Help and select QuickBooks Desktop Help.
- Click Contact Us.
- Select Search for something else.
- Enter " 941 EFTPS form" in the Tell us more about your question: field.
- Click Start a Message.
I'd appreciate it if you'd update me on how the chat goes. I want to make sure everything is taken care of for you. If you have any other liabilities concerns or any other QuickBooks related concerns, please them in a comment below. I'll be around to help.