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Level 1

Handle a rejected or failed bank transfer payment

My client changed the bank account in which payroll taxes are paid, EFTPS was registered and has a new PIN and password. How can I change the information in QB so that the scheduled payments are not rejected.


Thank you. 

1 Comment
QuickBooks Team

Handle a rejected or failed bank transfer payment

Hello there, @reyalcpa.


Welcome to the Community. I'd be happy to walk you through in changing your bank account information in QuickBooks so scheduled payments won't be rejected. 


You'll need to create an account in QuickBooks Desktop in order for the new bank account to be registered. 


Let me show you how:

  1. Click on List at the top menu bar.
  2. Select on Chart of Accounts.
  3. At the bottom left, click on Accounts.
  4. Select New.
  5. Select an account type and click Continue.
  6. Enter the account details and click Save and Close.

Once done, you can go ahead and change the E-pay account in QuickBooks Desktop and disable the old bank account.


To do that:

  1. Click on Employees at the top.
  2. Select on Payroll Center.
  3. Click on the Pay Liabilities tab.
  4. Under the Other Activities section, select on Change Payment Method
  5. Click on Continue to go to the next screen.
  6. Select the Bank Account you want to use and click Edit.
  7. Enter the Account Number and Routing Number.
  8. Click on Finish.

Here are some articles that you can refer to about the entire process of changing a bank account for E-payments in QuickBooks Desktop: 

There you go, @reyalcpa. Your bank information should be changed by following these steps.


Don't hesitate to reach back out to me if I can be of additional assistance. I'm always here to help. Happy Holidays!

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