Hello there, boles. Are you using an iPhone or an Android? QuickBooks normally records your trips automatically once tracking is enabled, but updates can sometimes reset background permissions.
If you're using an Android, since you've already tried toggling the tracker off and on, let’s perform a deeper check of your app's health. We can start by going to Menu ☰ > Settings > Mileage > Mileage Settings.
From there, you can review the Avoid missed trips list. If you see a green checkmark next to everything, the app is set up correctly. If you see an exclamation point (!), tap it and follow the prompts to restore the connection.
Another tip to consider is your data restrictions. Sometimes an update triggers Data Saver modes that disable background tracking. We can address this by adding the QBO mobile app to your permissions lists.
For a full walkthrough of these steps, you can check out this guide: Fix mileage tracking issues in the QuickBooks mobile app.
However, if you're using an iOS device, I recommend directly contacting our Live Support team for further assistance. Our live experts can help you with real-time support to fix this unusual behaviour.
In the meantime, you can continue to record your trips manually to keep your records up to date.
Feel free to reply to this post if you need further assistance.
