Welcome to the Community, @isaiah5. The error message you are encountering is a result of data-related issues. We can address this by following a series of fundamental troubleshooting steps.
Before we proceed, please provide the following information so I can offer you the right solution for your issue:
- Current total Miles
- Total Business Miles
- Vehicle Information (make,model,year)
- Tax information
- Specific changes you want to make in the tax info.
It is not uncommon for an excess of cached data in your browser to lead to unexpected system behavior. In the meantime, I recommend that you begin by accessing your account through a private or incognito window. This mode is advantageous in resolving various browser-related concerns, as it does not retain any site data.
Here is how to access incognito mode in several commonly utilized web browsers:
- Google Chrome, press CTRL + Shift + N
- Mozilla Firefox: press CTRL + Shift + P
- Safari: press Command + Shift + N
If everything runs well in the private browser, return to your regular browser and clear its cache. You may also try different supported browsers available on your computer or device.
In addition, I recommend reviewing the following articles, which provide essential information and guidance on tracking and managing your business mileage:
I'm including these articles to assist you in generating the necessary reports required at the end of the fiscal year:
Should you require further assistance that extends beyond managing your tax reports or completing specific tasks, please do not hesitate to reach out at any time or comment below so that we may respond.
