It's important to ensure that your employees are taxed accordingly, @dstieglitz. With that, let me direct you to the appropriate support that can help you manage and return the tax overpayments to your employees.
If you want to process a tax overpayment refund for your employees, I recommend contact our payroll support team. They specialize in managing over withheld employee-paid taxes, providing you with the necessary steps and assistance to rectify any discrepancies with your payroll.
Before contacting them, I encourage you to run the payroll summary report to give you an overview of your payroll information in QuickBooks. Generating this report will help you identify the wage and tax discrepancies on your employees.
Once done, we can go ahead and contact our payroll support team. To do so, here's how:
- Open your QuickBooks Online (QBO) company.
- Go to Help (?).
- Select a way to connect with us:
- Assistant: Choose from suggested options or enter your question or topic for assistance. If you require additional guidance, you can Talk to a human.
- Search : Easily access the QuickBooks Online knowledge base through direct search, or opt to contact us and select your preferred mode of communication:
- Start a chat with a support person .
- Get a callback from an available expert.
For Core users, you can contact us from Monday to Friday, from 6 AM to 6 PM PT. If you're Premium or Elite subscriber, you can reach out to us any time, any day.
After fixing the discrepancies from your employee's paycheck, you'll receive an email from us that includes instructions on how to properly refund the over payment taxes.
You can read this article for reference: Handle overwithheld or underwithheld employee-paid taxes.
Here's an article you can check out if you want to fix your payroll tax overpayment in QuickBooks Online: Resolve a payroll tax overpayment.
It's our duty to ensure your issue gets resolved, @dstieglitz. You're always welcome to post in this forum if you have other concerns about handling over paid taxes in QuickBooks.