Good Morning, @accounts4.
It's great to see you back in the Community. Let's ensure that your automated sales tax is turned on and working properly. Here's how:
If this is already turned on, can you provide me with a screenshot of the report and where the rates are usually located? This will allow me to determine the best solution for your business. In the meantime, this is a link that can give you additional information about automated sales tax.
I want to make sure that you're able to get back to running your business. I'll be waiting for your response.
Many thanks for replying.
As shown below, sales tax is already turned on:
I have attached the sales tax liability report from April ’20 and also the one I have just run for May ’20.
As you can see on the April report, the actual %rate are shown at the end of each county name whereas there is nothing shown on the May ‘20 report.
Any advice would be greatly appreciated as I do need these showing to fill in the spreadsheet before I manually report to Florida State.
Good morning, @accounts4.
Thanks for following up with us and providing those screenshots. It's very helpful in finding a resolution to this issue.
I recommend clearing the cache from your browser. Web browsers collect cache (cookies) to save you time when loading repetitive data and images. These files can often become outdated or corrupted, causing issues like the one you're having with the Sales tax liability report. I have the links for all supported browsers that contain the steps for clearing the cache below.
Let me know if you find you have additional questions or concerns. I'll be here to help you every step of the way. It's our goal to ensure you get back to business. Take care and have a good one!
Thanks for your reply but I have already tried this and just tried once again but the % rates are still not showing on the liability reports?
Is this something that needs fixing as it has only started happening since the last tax rate updates?
Thank you for getting back to us, @accounts4.
Please know once you switch to the new sales tax system, the rates will not show when you run the Sales Tax Liability report. But, here’s a workaround that may work for you.
You can run a Balance Sheet report and then customize it by adding % of column. Let me show you how:
Check the following article for more information on how to run reports in QuickBooks Online.
Let me know if there’s anything that I can help with your report. I’m always here to help. Have a wonderful day!
Thank you for seeking updates about this topic, @QGMWichita.
I'm here to share with you some information about the sales tax rates in QuickBooks Online.
Once you use the new sales tax feature for your invoices and sales receipts, QuickBooks automatically calculates sales tax based on the location of the transactions. When opening the Sales Tax Liability report, it no longer gives you the rates per taxes. The good news is, you can still review the rates for each tax agency from the Sales Tax Center.
I've also added these screenshots as you visual references when running the report in the old and new sales tax feature.
I understand the importance of adding the rates to your report. Rest assured our product developers are always working to deliver the best experiences for all QuickBooks users. Hopefully, they can add them to the Sales Tax Liability report in the coming updates.
To stay current with the latest QuickBooks news and feature enhancements, you may check out our blog.
Lastly, feel free to read the details from these links to learn more about the automated sales tax as well as running the liability report:
Please don't hesitate to click the Reply button below if you have any other questions. I'm a post away to help. Have a good day!