I am trying to file my 940 and it is giving me an error that it is overpaid and I need to contact them but it is Saturday

I appreciate you reaching out in the Community, knicholson1. Let’s review why you're experiencing this issue and the steps you can take to resolve it.

QuickBooks Online will notify you of this error if FUTA tax payments exceed your liability, due to duplicate entries, IRS overpayments, incorrect tax rates, or negative payment history.

To confirm whether an overpayment has occurred, please follow these steps:

1. Navigate to the Payroll menu and click Payroll Taxes
2. Select Payments to review your tax payment history.
3. Review your payment history for any signs of negative balances or overpayment alerts flagged in the system.

If you need to adjust or correct overpayments in your account, you can check out this article: Resolve a payroll tax overpayment.

Regarding our support availability, including weekends, it depends on your payroll subscription. To learn more about support hours, subscription details, and how to contact us, visit this article: Get help with QuickBooks products and services.

If you have any other QuickBooks-related concerns, feel free to reply below.

Hello, knicholson1.

I’m following up to see if the solution we provided worked for you.

Did it resolve the issue, or are you still experiencing difficulties?

We're happy to assist further if you need any more help.

I have not seen a reply and no I have not filed them as of this morning.

Thanks for following up, knicholson1.

I'm happy to provide some info so you're able to file your 940 form in QuickBooks Online.

There's a reply from one of my colleagues (RheaMaeH) above that discusses checking for overpayment that would be causing the error you're seeing. When you scroll up on this page the reply with the details should be just below your original post. Rhea also provided the link to contact the QuickBooks Online Support Team just in case.

Please don't hesitate to drop a comment below if you're still unable to see the response or if you have any other questions. The Community is always here to lend a hand.