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jbishop-reesemec
Level 1

I am trying to pay the sales taxes and the screen for the sales tax section is blank. anyone else having this issue. I have online version.

 
6 Comments 6
Kristine Mae
QuickBooks Team

I am trying to pay the sales taxes and the screen for the sales tax section is blank. anyone else having this issue. I have online version.

I've checked our records and haven't seen any cases the same as yours, Jbishop-reesemec.

 

You may be experiencing some browser hiccups. Let me help you fix it. We'll have to perform the basic troubleshooting. Let's start by opening the program using an incognito window. It's the best place to identify web issues. These are the shortcut keys:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to pay the sales tax, you can go back to the main browser, then clear the cache to refresh it. We advise our users to delete them periodically to avoid web issues. 

 

Also, you can use a different browser to help us narrow the cause of this behavior.

 

Let me also add the article about filing the form and recording the payment as a future reference: File your sales tax return and record tax payment in QuickBooks Online.

 

You can keep us updated after trying the steps. We're available 24/7 to help you. 

jbishop-reesemec
Level 1

I am trying to pay the sales taxes and the screen for the sales tax section is blank. anyone else having this issue. I have online version.

I have opened up QB both on my computer at home which is a Windows desktop and at work which is a Mac.  doesn't work on either

Jackie

jbishop-reesemec
Level 1

I am trying to pay the sales taxes and the screen for the sales tax section is blank. anyone else having this issue. I have online version.

I did try the "incognito" mode suggested and still blank

jbishop-reesemec
Level 1

I am trying to pay the sales taxes and the screen for the sales tax section is blank. anyone else having this issue. I have online version.

My screen sales tax

jbishop-reesemec
Level 1

I am trying to pay the sales taxes and the screen for the sales tax section is blank. anyone else having this issue. I have online version.

now all of my tax codes are gone, vanished.  poof

MaryJoyD
QuickBooks Team

I am trying to pay the sales taxes and the screen for the sales tax section is blank. anyone else having this issue. I have online version.

Thank you for trying the steps provided by my colleague, @jbishop-reesemec.

 

Since you're still having an error when trying to load the Taxes page, I suggest reaching out to our Customer Support team. They're tools can get into your account in a secure environment, isolate the issue and help you resolve it. 

 

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

  1. Go to the Help icon to connect to a live support agent. 
  2. Provide us with some information about your concern.
  3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
  4. You'll now be provided options on how to connect to our Customer Support. 

Here's the contact the QuickBooks Online Customer Support team article for more information. 

 

You can also refer to this article for more information about Sales tax in QuickBooks Online and on how to set up and use automated sales tax in QuickBooks Online

 

I'm always here to provide help and answer any questions that you may have. Have a great rest of the day!

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