I have entered the appropriate information for boxes 12dd and 12ff, however, the information is not populating on my 2025 W-2s. How can I fix this?

Hi, Regena. Let me guide you to the right support channel to help you with your W-2 filings.

You'll need to contact our live support team directly. They’re equipped with the tools and resources to assist you in updating your W-2 and can guide you step-by-step to ensure everything is filed correctly.

Here's how:

1. Go to the Help icon in the upper right corner.
2. Select the Search tab and click on any articles.
3. Choose the Contact Us button.
4. Click the Ask about something else tab.
5. Key in your concern and hit Continue.
6. Choose a way to connect with us:
   • Have us call you - Get a call from a support expert.
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You can check out their operation hours to determine their availability. 

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