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Level 1

I have my address entered correctly in my profile, and I have automated sales tax set up. Problem: QBO is taking CITY sales tax, but I'm outside city limits. Help

 
4 Comments
QuickBooks Team

I have my address entered correctly in my profile, and I have automated sales tax set up. Problem: QBO is taking CITY sales tax, but I'm outside city limits. Help

I'm here to help you with your concern about the automated sales tax set up, beckerwraps.

 

QuickBooks automated sales tax rates are based on your company's location.

 

Since you're located outside the city limit, I recommend reaching out to your state tax agency to confirm the sales rates that you need to collect

 

These articles provide detail information in regards to automated sales tax:

 

Feel free to visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on. 

 

You're always welcome to post again in the QuickBooks Community. I'm here to help.

Level 1

I have my address entered correctly in my profile, and I have automated sales tax set up. Problem: QBO is taking CITY sales tax, but I'm outside city limits. Help

Although I appreciate your response, it didn’t address any of my concerns.

 

1) I converted to Automated Sales Tax earlier this year, and due to that I no longer have the options to set anything manually.  
2) I have contacted my love Comptrollers office and they confirmed QB has set my taxes incorrectly.   I am outside the city limits and not subject to City Taxes, however QBO set a city, which I am not even in!?


 

How do I correct the error QBO has caused , or how do I revert back out of Automated Sales Tax so I can manually set it?

 

 

Level 1

I have my address entered correctly in my profile, and I have automated sales tax set up. Problem: QBO is taking CITY sales tax, but I'm outside city limits. Help

Although I appreciate you taking the time to respond, you didn’t read my initial post.  I am already using Automated Sales Tax.  So all the menu as you have recommended are not available to me.

I called my Comptroller and they said I am NOT subject to City Sales Tax, as I am outside the city limits.  They even provided me a website where i can enter an address to see what taxes I it’s subject to.  I entered our business address (same one in our profile as tax address) and it confirmed NO city taxes.   But QBO has defined a city. 

how do I either get QBO to correct my address in their database, or revert back out of Automated Sales Tax so I can set the rates manually.

 

 

QuickBooks Team

I have my address entered correctly in my profile, and I have automated sales tax set up. Problem: QBO is taking CITY sales tax, but I'm outside city limits. Help

Hello there, @Russell.

 

back to Manual Sales Tax.

QuickBooks Online (QBO) automatically calculates the sales tax amount based on the state where you have nexus and are registered to collect sales tax.
Let's also ensure you've added the customer's shipping address.

 

Here's how:

  1. Choose Sales at the left navigation pane.
  2. Select Customers.
  3. Click the customer's name and click on Edit.
  4.  Review and make sure you've added an address in the Shipping address field.

I'll be adding these article that can guide you about Sales tax in QBO.

Also, you can check out this article on how to adjust your sales tax due if you use Automated Sales Tax in QuickBooks Online: Create or delete a sales tax adjustment.

 

Please let us know if you need further assistance. Were be glad to help. Thank you and have a great day!

 

 

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