Hi, krista27. I completely hear your frustration. It is draining indeed to spend hours on hold and be bounced between two support teams while facing unexpected charges for a service you’ve already paid for.
You're right that the QuickBooks Self-Employed Tax Bundle includes one federal and one state tax return filing at no extra cost. Since the fees may stem from a login mismatch, verify it first before your next call. To do so, ensure you're using the same email address for QuickBooks Self-Employed and TurboTax. If the accounts aren't identical, the system won't recognize your subscription.
After confirming that they correspond, I recommend contacting the TurboTax Support Team. Given that the charges appeared within their filing checkout, they have the specific tools to check why the bundle isn't triggering and waive those fees. Check out this article for the contact numbers: Intuit TurboTax.
Please leave a comment in this thread for further questions about your Tax bundle. We'll be here to assist you.
