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I just changed to the new sales tax program, it won't work for me how do I change back to the old way of paying my sales tax

 
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I just changed to the new sales tax program, it won't work for me how do I change back to the old way of paying my sales tax

Thanks for posting in the Community, @david129. I'm here to ensure you'll get the right support in changing your sales tax center in QuickBooks Online (QBO). 

 

Right now, the option to switch back to the old Sales Tax interface has been removed. This process needs the assistance from our our Customer Care Team. With this, I recommend contacting them. They can create a ticket to move you back to the Manual Sales Tax Center. This helps you get your account updated. They are available from 6:00 am to 6:00 pm PST (Mondays to Fridays) and from 6:00 am to 3:00 pm PST (Saturdays). I'll guide you how. 

  1. Go to the Help menu at the upper right. 
  2. Select Contact Us
  3. Enter Switch from Automated Sales Tax Center to the Old Interface under the What can we help you with? box. 
  4. Hit Let's talk
  5. Choose a way to connect with a support agent. 

 

The screenshot below shows you the third to fourth steps. 

ContactQBOSupportTeam.PNG

 

Once changed, you can apply sales tax rates to your transactions in the software. 

 

Additionally, I recommend running the Sales Tax Liability report. This lets you get a detailed view at the taxes you owe and why you owe them. It also ensures everything is accurate before you file and pay your sales tax return. For more information, check out this article: Sales Tax Liability Report

 

I'll be right here to help if you need further assistance. Enjoy the rest of your weekend, @david129.

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