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On which platform do you have to build your online store?
I'd like to clarify some information, toya3.
Did you categorize the sales from the Banking page? If so, you'll want to undo these transactions by following these steps:
Then, run a Transaction Detail by Account report to view the transactions added.
You can also view this article for reference: Match and categorize bank transactions in QuickBooks Online
Otherwise, reach out to the third-party processor. This way they can check the setup and investigate this further.
I'm just a few clicks away if you need anything else. Thanks.