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I service customers in different counties with different sales tax rates since the new update it will not let me charge the tax rate it keeps defaulting back home locatio

 
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I service customers in different counties with different sales tax rates since the new update it will not let me charge the tax rate it keeps defaulting back home locatio

Hi info812,

 

QuickBooks Online (QBO) calculates sales tax based on the customer's Shipping address. Then, enter the zip code plus 4-digits to ensure complete accuracy.

 

  1. Go to Sales and select the Customers tab.
  2. Click on the customer's name and choose Edit.
  3. Enter the address in the Shipping address field.
  4. Click on Save once done.

Let me share this article on how to make sure you're using the correct address for tax collection: Validate an address for taxes.

 

To know more about the automated sales tax feature in QBO, refer to this link: Set up and use automated sales tax in QuickBooks Online.

 

Please leave a comment below if you have further questions. We're always here to help. Have a good one.

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