I am trying to submit the payment for the UI 340-keeps getting rejected. Says the account number is wrong but it is correct. The UI 340 was submitted and accepted-the account number are same on both. Anyone else having this problem?
I'm here to ensure you can submit the payment for the UI 340, @TerriMon.
Rejected payment with an error message that says the account number is incorrect, this means either your Federal Employer Identification Number (EIN) or state account numbers are incorrect in QuickBooks and don’t match what the agencies have on file for your business.
Then proceed to the steps below to fix issues about invalid or incorrect Account numbers:
For more info, please see this article: Handle payroll e-file and e-pay rejections.
In case your State Unemployment Insurance (SUI) rate changes, you can refer to this article on how to change it in QuickBooks: Change State Unemployment Insurance (SUI) rate.
Keep me posted if you need further help to manage your IL Suta Payment for the 1st Quarter of 2022. I'll be happy to help you. Stay safe, and have a good day!
Good Morning, I have contacted the IL State Unemployment office. I am using the corrected SUTA account number and FEIN. I was on the phone on Friday for 2 hours will QB help. They said to contact IDES-that this was their issue. One of my clients is having the same issue. She has also verified the suta account number and FEIN. Has anyone else in IL had this issue?
In QB my 7 digit UI number was followed by a -9. Has been this way for 15+ years. I removed the -9 and my payment was "processed successfully by the agency". Might check this and see if it works. To check this go to Employees>Payroll Setup>Taxes>Schedule Payments then go to IL Taxes. Hope this helps.
Hey there, @DB Coop.
Thanks for joining in on this thread. Let me point you in the right direction to get this resolved.
Since the issue still isn't fixed, I suggest contacting our Customer Support Team for further assistance. Here's a guide with some visuals and steps on how to get in touch with them:
Keep us updated on how it goes. We want to ensure that this gets taken care of as soon as possible. Have a wonderful day!
Hi - I've had this same issue where my Q1 contribution report was rejected multiple times due to 'invalid UI Account number'. I reached out to IDES and had my issue escalated to the IDES Liaison, who contacted their software dev team to discuss the issue. Despite the Quickbooks' rejection message continuously saying the IL Agency had rejected the submittal, IDES showed they had never received the submittals - pinning the issue on the transmittal between Intuit and IDES. IDES then found that Quickbooks hasn't updated the form format, which is causing the rejection and they have also alerted their Quickbooks Liaisons to contact Intuit so hopefully this issue is resolved before Q2. Below is the email response I received from IDES's Liaison:
I have heard something. This is not an isolated issue with your software, apparently there have been other reports of the Quickbooks program rejecting Illinois UI payments.
The issue seems to be that Intuit (the maker of Quickbooks) has not updated their file format to match our systems. We have certain protocols related to what are known as FSET payments, which stands for Federal State Employment Taxes. The implementation guidelines specify a particular "schema" that companies must use to transmit electronic payments through the FSET gateway. IDOR uses the same system. When you use the Quickbooks program you are transmitting an FSET payment encoded with a particular type of schema, or format. From time to time that schema is updated and companies must update their software to make sure payments are accepted.
I have sent inquiries to our Revenue division to see whether anyone has heard from Quickbooks and what their response to the incongruity between their files and our system is. While I believe it is due to the above issue and it is Intuit's responsibility to adapt, I want to get confirmation from that company to ensure that is the case. I hope to hear back from them by early next week. When I do, I will update you as soon as possible.
All three quarterly installments for UI 3/40 have been rejected multiple times. After contacting the state, they confirm the account number is incorrect. It begins with a zero and it must be displayed on the form. I went in to change the account number & add the zero, but when I place a zero at the beginning of the number the form in Quickbooks drops that last digit. Payments are going through with no problem. I have filed online on the Illinois MyTax.illinois.gove, but the problem still needs to be fixed. Did I miss an update? This number worked until the first Q of 2022. Did Quickbooks or State of Illinois format change??
Thanks for joining this thread, @raymondsuper. I want to ensure this will be taken care of.
I appreciate your sharing the details of your concern as well as the steps you've performed and the outcome. To further help you investigate the root cause of this issue, I highly recommend reaching out to our Payroll support team. They can be able to pull up your account in a safe environment and review the details. They can also guide you and provide another set of steps to fix the issue when filling quarterly forms in QuickBooks Desktop (QBDT). Here's how:
To ensure you'll get assisted immediately, please visit our support hours page.
You can also run several reports to track your payroll info, employee details, and business finances. To pull up one, check out this page for the detailed instructions: Excel-based payroll reports.
If you have any other concerns about filling out quarterly forms, don't hesitate to post again here. I'd be happy to lend a hand. Have a good one and keep safe.