. Good morning, @shanni77.
It's great to see you back in the Community. Let me point you in the right direction to get this resolved.
The best route would be to contact the third-party app for additional assistance on this.
Here's a link that can help you get in touch with them: Tax1099, powered by Zenwork.
I hope they can help you fix this problem as soon as possible. Keep the Community updated. Have a splendid day and weekend ahead!