When there's a disconnect between the software and your data, several factors may come into play. Let's clear your browser's history to ensure that everything's running smoothly and get you back to business.
May I ask what specific error prompt did you received? A screenshot of the specific error would be helpful.
If you're experiencing latency while managing your sales tax, let’s apply the following troubleshooting steps to ensure this is not browser-related:
Access your QuickBooks Online account using an incognito or private browser:
Google Chrome, press CTRL + Shift + N
Mozilla Firefox: press CTRL + Shift + P
Internet Explorer: press CTRL + Shift + P
Safari: press Command + Shift + N
If you’re able to log in and record sales tax smoothly, you may want to clear the cache of your regular web browsers. The stored data in your browser’s history can cause some odd errors and may affect its performance.
Also, you can other web browsers.
Lastly, you can run the Browser Health Checkup Tool to check any issues with your browser’s health and its compatibility with QuickBooks Online.