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sally40
Level 1

Is anyone else having trouble accessing the tax center?

 
5 Comments
Adrian_A
Moderator

Is anyone else having trouble accessing the tax center?

Hi sally40,

 

Let's run some troubleshooting steps to isolate the issue. Before doing so, did you receive an error message when accessing the tax center page?

 

For the meantime, let's open QuickBooks through an incognito window. This is the best place to identify for any browser-related issues since it does not store any caches. I've added these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, we can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the opened pages.

 

We can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

Once everything's good, you can check this reference for more information about sales tax: Set up and use automated sales tax in QuickBooks Online.

 

Let me know how these steps work on your end. Take care!

jcoll14706
Level 1

Is anyone else having trouble accessing the tax center?

Yes!!!  I am unable to download the 1099 and print...

 

kcollier

Jen_D
Moderator

Is anyone else having trouble accessing the tax center?

Thanks for joining the thread, @jcoll14706,

 

I want to make sure this issue is taken care of. If you already tried the troubleshooting shared by Adrian_A and still unable to process 1099s, I highly recommended  getting in touch with our Support Team.

 

We need to get this issue reported to our engineers for investigation to avoid further delays with your tax filing. Only our Live Support have the tools to do escalations to our Bug and Developers Team.

 

  1. Go to the Help menu then select Contact us.
  2. Enter the keyword Payroll, Account Management and Billing in the What can we help you with? box.
  3. On the next screen, scroll down to the Choose a way to connect with us section.
  4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
  5. When using the messaging option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you after filling in the information needed. See this:
  6. When you're connected, provide all the information about your concern or request a viewing session with out representative.

 

Visit us again for any updates after contacting our support. You can also tag me if you need further assistance with QuickBooks. I'll be more than happy to help you. Have a good day!

TrustyPhoenix
Level 1

Is anyone else having trouble accessing the tax center?

Did it work for you, I still facing some issue. MyCFAvisit

RCV
QuickBooks Team
QuickBooks Team

Is anyone else having trouble accessing the tax center?

This is not the impression we want you to experience, TrustyPhoenix. 

 

There are times when the browser's cache is damaged due to frequently accessed web pages. This prevents you from accessing the Tax Center page. To better isolate this issue, we can try signing in to QuickBooks Online (QBO) using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P 
  • For Safari browser: Command + Option + P

 

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue.

 

If the problem persists, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

  1. Go to the Help icon on the top right. 
  2. Enter your concern in the search field.
  3. Choose Talk to a human.
  4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human
  5. Press Contact us.
  6. Tick Continue
  7. Choose Message an agent or Get a callback.

 

Feel free to visit our Taxes page for more insights about running and managing your taxes in QuickBooks.

 

I'd like to know how you get after contacting our support, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.

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