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bigalsoffice
Level 1

Is the Record Sales Tax Payment module down? Why am I unable to choose a bank account for payment, or choose an Account for booking the sales tax discount?

I first noticed this on Friday Oct 9 and requested support, but haven't been able to get a chat window.
Solved
Best answer October 12, 2020

Best Answers
MirriamM
Moderator

Is the Record Sales Tax Payment module down? Why am I unable to choose a bank account for payment, or choose an Account for booking the sales tax discount?

Thanks for posting your question here in the Community forum, bigalsoffice.

 

I'd love to help so you can record sales tax payment. 

 

I have checked our records and have found no reports from other users having this problem. To isolate the issue, let's pull up your QuickBooks Online (QBO) account using a private browser. Some function modules may be affected by outdated cache files, which can slow down and affect QuickBooks functionalities.

 

Here's how to open it:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+
  • Safari: Command+Shift+N

Once logged in, go back and try to record a sales tax payment again. Check to see if it works. Feel free to read this article for a guide: Set up and use automated sales tax in QuickBooks Online.

 

If they are, then your main browser may have too much historical data from previously visited websites which causes this kind of behavior. To ensure this doesn't happen again, it's a good idea to clear the cache of the browser you're using. The following article contains additional insight, as well as steps for the supported browsers: Clear cache and cookies to fix issues when using QuickBooks Online.

 

However, if you get the same result while using a private browser, I recommend switching to a different browser. 

 

For additional reference, you may want to read this resource to know how to manage sales tax payments: Manage sales tax payments in QuickBooks Online.

 

Please let me know how it goes when recording sales tax payment. I'll be looking forward to hearing back from you. Have a great day!

 

 

 

**Say "Thanks" by clicking the thumb icon in a post.
**Mark the post that answers your question by clicking on "Accept as solution".

View solution in original post

9 Comments
MirriamM
Moderator

Is the Record Sales Tax Payment module down? Why am I unable to choose a bank account for payment, or choose an Account for booking the sales tax discount?

Thanks for posting your question here in the Community forum, bigalsoffice.

 

I'd love to help so you can record sales tax payment. 

 

I have checked our records and have found no reports from other users having this problem. To isolate the issue, let's pull up your QuickBooks Online (QBO) account using a private browser. Some function modules may be affected by outdated cache files, which can slow down and affect QuickBooks functionalities.

 

Here's how to open it:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+
  • Safari: Command+Shift+N

Once logged in, go back and try to record a sales tax payment again. Check to see if it works. Feel free to read this article for a guide: Set up and use automated sales tax in QuickBooks Online.

 

If they are, then your main browser may have too much historical data from previously visited websites which causes this kind of behavior. To ensure this doesn't happen again, it's a good idea to clear the cache of the browser you're using. The following article contains additional insight, as well as steps for the supported browsers: Clear cache and cookies to fix issues when using QuickBooks Online.

 

However, if you get the same result while using a private browser, I recommend switching to a different browser. 

 

For additional reference, you may want to read this resource to know how to manage sales tax payments: Manage sales tax payments in QuickBooks Online.

 

Please let me know how it goes when recording sales tax payment. I'll be looking forward to hearing back from you. Have a great day!

 

 

 

**Say "Thanks" by clicking the thumb icon in a post.
**Mark the post that answers your question by clicking on "Accept as solution".

View solution in original post

bigalsoffice
Level 1

Is the Record Sales Tax Payment module down? Why am I unable to choose a bank account for payment, or choose an Account for booking the sales tax discount?

Using an incognito browser worked perfectly.

 

Thank you!

WWelsh
Level 1

Is the Record Sales Tax Payment module down? Why am I unable to choose a bank account for payment, or choose an Account for booking the sales tax discount?

I also could not post a payment to sales tax for October. no bank account would show in the drop down box.

I closed the online ap and opened a browser window with QB Online and then had no problem.  Just writing to let you know that more than one user had this problem. Thanks.

 

RiqueProducts
Level 1

Is the Record Sales Tax Payment module down? Why am I unable to choose a bank account for payment, or choose an Account for booking the sales tax discount?

same issue

LieraMarie_A
QuickBooks Team

Is the Record Sales Tax Payment module down? Why am I unable to choose a bank account for payment, or choose an Account for booking the sales tax discount?

The Community has you covered, @RiqueProducts.

 

Issues like missing or unresponsive buttons in QuickBooks Online are usually the result of outdated or corrupt cache files in your web browser. Browser caches help speed up basic browsing that allows you to save more time when loading repetitive images or information. However, it can impact processes and cause this unexpected behavior when your browser accumulates too much historical data. Not to worry, you can clear them in just a few easy steps.

 

In the meantime, we can start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

If it's responsive, I recommend that you clear it's cache. By clearing the browser's cache, you can remove that historical data and access QuickBooks with a clean slate.

 

Additionally, you can check out our guide in managing sales tax payments in QuickBooks Online for your benefit.

 

Please let me know in the comment section on how it goes. I'm determined to ensure your success.Thanks for coming to the Community, I look forward to hearing from you again.

AFBiz
Level 1

Is the Record Sales Tax Payment module down? Why am I unable to choose a bank account for payment, or choose an Account for booking the sales tax discount?

I have attempted three different days, and I am having the same issue - Nov, 2020. The spinning curser just won't go away. I've been working with this client for 5 years, and I've never had this issue. 

DivinaMercy_N
QuickBooks Team

Is the Record Sales Tax Payment module down? Why am I unable to choose a bank account for payment, or choose an Account for booking the sales tax discount?

This may be a browser-related issue, @AFBiz.

 

To resolve this, let's refresh the connection of your browser's background processes. To start, access your QuickBooks Online (QBO) company using a private browser. Private mode prevents storing cache and cookies that might cause problems when running websites.

 

To open a private window, you may refer to the steps outlined by my colleague, @LieraMarie_A. Once signed in, attempt to record sales tax payment again. 

 

If this works, go back to your regular browser and clear the cache. This will remove the stored cache or cookies to refresh your browser. If the same thing happens, use another supported browser. It could be that the one you're currently using has a temporary issue with QuickBooks.

 

If the issue persists, I highly suggest reaching out to our technical support team. This way, they can further investigate what causes the issue and share additional steps to fix it for you. 

 

Here's how: 

 

  1. Click the Help icon.
  2. In the What can we help you with? field, enter a brief description of your concern.
  3. Select Continue.
  4. Choose either Start a chat or Get a call.

 

Here's a wonderful article that you can open to guide in handling sales tax in QBO: Manage sales tax. This also includes steps on how to adjust and delete sales tax payments in the Sales Tax Center.

 

Feel free to get back here if you have other concerns about accessing your QBO account. I'd appreciate any response and I'm always here if you need more help. Take care always.

ballardwater
Level 1

Is the Record Sales Tax Payment module down? Why am I unable to choose a bank account for payment, or choose an Account for booking the sales tax discount?

I am having the same issue. I cannot select an account to record a payment in the sales tax center. 

katherinejoyceO
QuickBooks Team

Is the Record Sales Tax Payment module down? Why am I unable to choose a bank account for payment, or choose an Account for booking the sales tax discount?

Thanks for sharing the same experience in this conversation, @ballardwater

 

To resolve this issue, I'd recommend you follow the steps to use the private browser shared by my peer @MirriamM in this thread. 

 

If you're still unable to select an account even after clearing your cache, I'd suggest you use another supported, up-to-date browser

 

If the issue persists, contact our Customer Care team. They can securely do a remote session with you to help check t and identify the cause and fix the problem. Here's how: 

 

  1. Click this link: https://help.quickbooks.intuit.com/en/contact
  2. Enter "unable to select bank account in the sales tax center" in the Tell us more about your question field, then click Search
  3. Hit the Start a Message button, then provide all your info in the pop-up window on your left corner. 
  4. Check the box for I'm not a robot.
  5. Hit Submit

 

For future reference, read through this article: File your sales tax return and record tax payment in QuickBooks Online. It has a step-by-step guide on recording your tax payments manually in QBO.

 

I'm always around here in the Community should you need more help in recording your sales tax, @ballardwater. Take care. 

 

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