cancel
Showing results for 
Search instead for 
Did you mean: 
568SKH
Level 2

issue with Quickbooks online calculation of Massachusetts' Paid Family and medical leave tax- it is double the correct amount!

Hello, 

I have tried to sent this question 2 times and it keeps not being accepted into the system.  

I will keep it short.  QBO's internal calculation of MA PFML tax is wrong.  The equation needs to be changed and I believe I know the issue- the math is set up to have the overall amount of flat rate tax- 0.378% be paid two times- divided by the % parameters as to how the 2 taxes are going to be split by the employer and employee. 

I do not want to send twice the required tax to Massachusetts. I was on the phone with an expert for over 2 hours yesterday.  She said there is a workaround for the problem that requires calling in to QBs payroll support every 2 weeks (this is how we pay) to temporarily remove the employee from the calculation!  Help

Solved
Best answer December 15, 2020

Best Answers
MadelynC
Moderator

issue with Quickbooks online calculation of Massachusetts' Paid Family and medical leave tax- it is double the correct amount!

I’m here to make sure you’ll receive the assistance you need, @568SKH.


I appreciate you for bringing this concern to the Community.


QuickBooks ensures to be compliant with the state policies. As much as I want to help here, only our Payroll Support team can check this further. They can conduct payroll corrections if needed so taxes are calculated and tracked accurately.


You may consider contacting them back for follow-up regarding this matter. By that, we can prevent you from sending the required tax. Here are the steps to contact them:

 

  1. Sign in to your QuickBooks Online company.
  2. Click the Help menu.
  3. Hit the Contact Us button.
  4. Enter your brief concern in the box.
  5. Hit Let's talk.
  6. Choose to Get a callback.

For the new Help menu or QB Assistant:

 

  1. On the QB Assistant window, type Talk to a human.
  2. Select or type I still need a human.
  3. Type it again until you see a shortcut to connect with a humans option.
  4. Click the Contact us link to connect with them.

I have resources here that contain important information about Massachusetts Paid Family Leave and its payroll tax compliance


Let us know if you have other concerns with taxes. We’re always here to lend a hand. Take care.

View solution in original post

3 Comments 3
MadelynC
Moderator

issue with Quickbooks online calculation of Massachusetts' Paid Family and medical leave tax- it is double the correct amount!

I’m here to make sure you’ll receive the assistance you need, @568SKH.


I appreciate you for bringing this concern to the Community.


QuickBooks ensures to be compliant with the state policies. As much as I want to help here, only our Payroll Support team can check this further. They can conduct payroll corrections if needed so taxes are calculated and tracked accurately.


You may consider contacting them back for follow-up regarding this matter. By that, we can prevent you from sending the required tax. Here are the steps to contact them:

 

  1. Sign in to your QuickBooks Online company.
  2. Click the Help menu.
  3. Hit the Contact Us button.
  4. Enter your brief concern in the box.
  5. Hit Let's talk.
  6. Choose to Get a callback.

For the new Help menu or QB Assistant:

 

  1. On the QB Assistant window, type Talk to a human.
  2. Select or type I still need a human.
  3. Type it again until you see a shortcut to connect with a humans option.
  4. Click the Contact us link to connect with them.

I have resources here that contain important information about Massachusetts Paid Family Leave and its payroll tax compliance


Let us know if you have other concerns with taxes. We’re always here to lend a hand. Take care.

View solution in original post

TViega
Level 1

issue with Quickbooks online calculation of Massachusetts' Paid Family and medical leave tax- it is double the correct amount!

There is no "Contact Us" in the Help menu??

TirzahC
Level 7

issue with Quickbooks online calculation of Massachusetts' Paid Family and medical leave tax- it is double the correct amount!

Hi, TViega.

 

As mentioned above, you'll need to type Contact Us to connect with the right support team.

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Type Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us.  
  • Ask the community to get help from businesses like yours.
  • Start a chat with a support expert.

Here's an article as your guide about Massachusetts Paid Family Leave . This will explain everything you need to know about this tax.

 

I appreciate your patience as we work through this. If you have any other concerns, please don't hesitate to drop a comment below. We're always around to help. Take care.

 

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up