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Level 1

Manual sales tax entry on receipts stopped working

I have an eCommerce store and I have to enter the sales tax on each receipt manually because of the multiple state and county taxes.  This week it became impossible to enter the sales tax manually.  I called qb support and they couldn't help me either, even though they could see there is definitely a problem.   Has anyone else had this problem?

QuickBooks Team

Manual sales tax entry on receipts stopped working


Welcome to the Community, @HWC. I'm here to help ensure you're able to manually enter the sales tax on each receipt. 


There are times that the browser cache gets full of outdated files and may cause small problems. Let's use a private or incognito window to confirm a browser-related issue. Then, perform troubleshooting steps on your main browser to fix it. 


Here's how: 


  1. On your Google Chrome browser, press these keys together CTRL+Shift+N
  2. Log in to your QuickBooks Online account.
  3. Check to see if you can enter the sales tax manually.  


If that works, go back to the main browser and follow the steps to clear its cache. If it's still doing the same thing, try using another supported, up-to-date browser


You can refer to this help article for additional insights about adding a new tax agency to charge sales tax for your out-of-state transactions: Set up where you collect sales tax in QuickBooks Online.


For future reference, read through this article: File your sales tax return and record tax payment in QuickBooks Online. It helps you learn about filing your return to the right agency and record it in QuickBooks. 


Feel free to message again if you have more questions. We're always delighted to help.

Fiat Lux - ASIA
Level 15

Manual sales tax entry on receipts stopped working


As another option, explore this AST Filing and Reporting app to integrate with your QBO.



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