Good to see you here in QuickBooks Community. I'm here to help and provide some insights about Multi State surchage.
Since you're being billed for 3 states instead of only one state, you'll need to change the primary work location state of your employee so that the system will recognize that you're no longer need to pay for the other state.
On the left navigation bar, click Employees.
Select the employee's name.
Click the pencil icon next to Employment.
Select the appropriate address in the Work Location drop down.
Right after, you'll need to inactivate the other work location state in the payroll settings so you will no longer be charged for the multi state fee. Here's how:
Click the Gear icon.
Choose Payroll Settings.
In the Company and Account section, click on Work Locations.
Select the work locations you want to inactivate.
Check the box for Mark a work location inactive if you no longer have employees at this site.
However, if you're using the Intuit Online Payroll (IOP) product, I suggest calling our support team. They have the tools to take a look at your account and provide you further information.
Thanks for looping into this post. I can help you get into the best support that can handle your multi-state surcharge issue.
I appreciate you doing the recommended solutions provided by my colleague @JanyRoseB. In your case, since you're still being billed for the multi-state surcharge, I recommend getting in touch with our QuickBooks Support Phone Team.
This team is the best resource for checking the cause of this, as they're able to request account information to pull up your company and share sensitive information, while this is a public forum. Once they have this information, they'll be able to help you with the procedure in making sure you're only paying for one state.