Hello there, Bob_NDS.
Good to see you here in QuickBooks Community. I'm here to help and provide some insights about Multi State surchage.
Since you're being billed for 3 states instead of only one state, you'll need to change the primary work location state of your employee so that the system will recognize that you're no longer need to pay for the other state.
Here's how:
- On the left navigation bar, click Employees.
- Select the employee's name.
- Click the pencil icon next to Employment.
- Select the appropriate address in the Work Location drop down.
- Click Done.
Right after, you'll need to inactivate the other work location state in the payroll settings so you will no longer be charged for the multi state fee. Here's how:
- Click the Gear icon.
- Choose Payroll Settings.
- In the Company and Account section, click on Work Locations.
- Select the work locations you want to inactivate.
- Check the box for Mark a work location inactive if you no longer have employees at this site.
- Click Save.
However, if you're using the Intuit Online Payroll (IOP) product, I suggest calling our support team. They have the tools to take a look at your account and provide you further information.
Here's how to contact our support:
- Go to: https://payroll.intuit.com/support/contact/?infosrc=qs&service=64.
- Click Intuit Online Payroll.
You may also check this article for your future reference: About multistate employment payroll situations.
This will get you on the right track! Don't hesitate to leave a comment below if you have other questions about Multi state. Wishing you and your business continued success.