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Level 1

Multi state support surcharge

I only need one state (South Carolina)...  can I get billing to reflect just the one state?  I am being billed for 3 states now.

3 Comments 3
QuickBooks Team

Multi state support surcharge

Hello there, Bob_NDS.


Good to see you here in QuickBooks Community. I'm here to help and provide some insights about Multi State surchage.


Since you're being billed for 3 states instead of only one state, you'll need to change the primary work location state of your employee so that the system will recognize that you're no longer need to pay for the other state. 


Here's how: 

  1. On the left navigation bar, click Employees.
  2. Select the employee's name.
  3. Click the pencil icon next to Employment.
  4. Select the appropriate address in the Work Location drop down.
  5. Click Done.

Right after, you'll need to inactivate the other work location state in the payroll settings so you will no longer be charged for the multi state fee. Here's how:

  1. Click the Gear icon.
  2. Choose Payroll Settings.
  3. In the Company and Account section, click on Work Locations.
  4. Select the work locations you want to inactivate.
  5. Check the box for Mark a work location inactive if you no longer have employees at this site
  6. Click Save

However, if you're using the Intuit Online Payroll (IOP) product, I suggest calling our support team. They have the tools to take a look at your account and provide you further information.  


Here's how to contact our support:

  1. Go to:
  2. Click Intuit Online Payroll.

You may also check this article for your future reference: About multistate employment payroll situations.


This will get you on the right track! Don't hesitate to leave a comment below if you have other questions about Multi state. Wishing you and your business continued success. 

Level 1

Multi state support surcharge

I did everything this said and have still been charge the multi-state surcharge.

QuickBooks Team

Multi state support surcharge

Hi there, @RPC1.


Thanks for looping into this post. I can help you get into the best support that can handle your multi-state surcharge issue.


I appreciate you doing the recommended solutions provided by my colleague @JanyRoseB. In your case, since you're still being billed for the multi-state surcharge, I recommend getting in touch with our QuickBooks Support Phone Team. 


This team is the best resource for checking the cause of this, as they're able to request account information to pull up your company and share sensitive information, while this is a public forum. Once they have this information, they'll be able to help you with the procedure in making sure you're only paying for one state. 


You can locate their contact information through this link: QuickBooks Online Payroll


That information should get you on the right path.


Don't hesitate to ping me if you need anything else about payroll. I'd do my best to provide help. Have a good one.

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